JC
Jan C
1 reviews | Active since Mar 2015
05 Mar 2015, 08:57
Suspended Account
All the accounts that is on my name has been suspended, I visited the nearest MTN shop to short out the problem. <br> <br> The feedback I got from them was that my payments are up to date and they do not know why my accounts have been suspended, and they cannot help me regarding this matter.<br> <br> I was told to call 808 to sort out this problem, I have been calling 808 every half an hour for the last 2 days it says \we are experiencing high call volumes at this stage"and then disconnects the call.<br> <br> This has been a problem for 3 days now and I am considering changing my service provider as there customer assistance is nonexistent.<br> """
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
10 Mar 2015, 11:53Hello Jannie Cronje,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records this matter has been resolved, the suspension on the lines has been removed.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records this matter has been resolved, the suspension on the lines has been removed.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply10 Mar 2015, 11:53
Official
Hello Jannie Cronje,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records this matter has been resolved, the suspension on the lines has been removed.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records this matter has been resolved, the suspension on the lines has been removed.
Thank you
Wenzile Masina
REQ:***
