1 reviews | Active since Sept 2015
SUSPENDED 3G ACCOUNT, STILL BEING BILLED
Good Day<br> <br> MTN Statements: A***<br> <br> My 3G contract had expired as from the 25 April 2015. Firstly MTN continued to bill me as per the contract, instead of contacting me to have the account moved to 'Prepaid'. In April, we had issues with our WIFI at home and used the 3G for a short period of time. My account moved from R129.00 per month to an exorbitant billing of R6594.25. Regardless of the high billing costs, I paid R2600 on the account and have paid another amount of R1500.00. <br> MTN continues to bill me after the account has been suspended and I no longer use the 3G. They mentionded that my account has been handed over to their legal department for non payment??<br> I request to be refunded since the time the 3G has been suspended.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number has been deactivated so that no further invoices are generated. There is an amount of R2515.65 still outstanding. Once settled please contact our offices to request cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number has been deactivated so that no further invoices are generated. There is an amount of R2515.65 still outstanding. Once settled please contact our offices to request cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
