1 reviews | Active since Jun 2012
Suspended
I usually pay my account via debit order. On the 3rd December I received an sms which said my debit order did not go through. I was puzzled as there was definately funds available, but immediately visit the Mtn shop on the 4th December and paid the outstanding amount. 6 days later my connection as well as my data contract is suspended. I phoned 808 and received an sms the problem has been resolved. Still no connection whatsover. Visit the shop in Brooklyn and according to them my acount is in arrears. Something weird is going on and nobody wants to assist
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your account and reconnected your services it will take within 2 to 24HRS for the service to be reconnected.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your account and reconnected your services it will take within 2 to 24HRS for the service to be reconnected.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,