EL
Elmo L

1 reviews | Active since Mar 2009

25 Jan 2016, 08:38

Suspend line a 75% of credit limit

I paid the full amount on my account and then MTN suspended my line because there are R136 missing between what I paid in and what they received in their account. I spoke to a few people at the help desk as my lines where suspended 3 time in the last 2 weeks. I have send the POP to Lilian. Today my lines where cut off and on phoning the help desk I was inform that they suspended my line because I reached 75% of my credit limit and that this is standard practice.<br> <br> HELP!!!, can someone with sense and the ability to assists please resolve this.

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jan 2016, 13:29
Official
Hello elmol,

Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.

Kindly be advised that as per Reference number *** , your account was un suspended today.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind Regards
Nompumelelo
REQ:***