1 reviews | Active since Jul 2015
Suspend Account after Payment
Every month I pay my account cash at Absa and every month they keep sending me smsses I am in arrears and when I speak to consultants they advise I should ignore smsses as it is standard towards cash clients.<br> <br> On 30/06/2015 I paid at Absa ATM and after payment I received a sms that they have received my payment and Tuesday 07/07/2015 I received a sms that my account will be suspended it is in arrears, today they suspend my account but there is no contact centre to call or to discuss matter if you call 808 , they just take your money cut your line and refer you to self online service which is also not available. So for what do I pay if I do not get the service I need. I do keep my proof of payments every month, please can this be sorted out immediately. This is pathetic I always believed in MTN but after this I am highly disgusted.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward me the proof of payment to the email address provided to you. Once received we will allocate the payment to your account. Kindly note that the barring has been removed from your account in the meantime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward me the proof of payment to the email address provided to you. Once received we will allocate the payment to your account. Kindly note that the barring has been removed from your account in the meantime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***