Suspected ***** - renewal of contract

<p>Hi, during the beginning of April 2017 I called at my local MTN store (Watercrest Mall) to enquire about the cancellation of a contract that was due to end at the end of May 2017 (2-year contract) only to be informed that this contract had been renewed in January 2017. I immediately requested that the renewal of this contract be investigated and supp**** MTN with an affidavit confirming that I did not renew this contract and demanded to know how the contract had been renewed and by whom. To date I have not received any substantial response from MTN and to make things worse I now cannot cancel the contract because the status on MTN system indicates that it has been renewed. I no longer want this contact and cannot make contact with the management at MTN to demand that this contract be cancelled with immediate effect. Do I need to put a stop payment on my debit order to ensure I get a response from MTN??? I have been a customer with MTN since cellphones came to SA and did not expected to be treated in this manner???</p>