1 reviews | Active since Nov 2014
Suspcious Billing
I received an invoice of R6784 for the month June 2015 which in sharp contrast to my monthly average of R2200 appears to be inaccurate.<br> When I called to inquire I was told that it was due to data usage<br> I do buy 2gigs of data every month and get 2 extra as promotion which is my average usage every month.<br> MTN has not provided clear explanation for the material variance in my bill except to send me an excel extract with dates/usage/value that I can verify if the usage relates to my account.<br> A similar issue happened in February 2015 where after I lodged a complaint they indicated to me that there was an error which they corrected.<br> I suspect the same manipulation has been repeated and I getting SMS that my account will be suspended if I don't pay the amount due.<br> As I disagree with the invoice amount I made a payment of R2300 which is my average monthly consumption.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that for the invoice dated 2015-06-13, you did not purchase an additional 2GB bundle, the bundle was purchased on the 2015-07-08. According to our billing department, the data dispute was validated to be correct. Furthermore an email was sent with calculations of the data cost.
Please be advised that as of the 1st of April we had an increment on our data prices and packages in general that could be one of the reasons your data billing is now high because previously you paid R0.57 excluding vat out of bundle rate and now it is R0.87 excluding vat.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that for the invoice dated 2015-06-13, you did not purchase an additional 2GB bundle, the bundle was purchased on the 2015-07-08. According to our billing department, the data dispute was validated to be correct. Furthermore an email was sent with calculations of the data cost.
Please be advised that as of the 1st of April we had an increment on our data prices and packages in general that could be one of the reasons your data billing is now high because previously you paid R0.57 excluding vat out of bundle rate and now it is R0.87 excluding vat.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,