Surly attitude

Why does taking out a new contract with MTN have to be such a toil. After spending an hour in the Cavendish shop (about 50% of the time standing in line) we were told (at the last minute) to come back tomorrow to collect the phone after the number has been ported. It all would have been so easy to accept if done and said in a professional manner but the attitude from three of the four staff was so unacceptable. <br> <br> Where is the training with these customer facing representatives of such a large and successful company ?