Supposed turn around time of 2-24 hours resolving queries in theory but in practice STILL pending for 17 days

1. I logged a call to assist me on the xtracredit option not available to me after 3 months on the network with topping up way over R30 a month (the qualifying criteria)...still no access to the features...the call was logged on 25 October...still waiting for it to be resolved. But their turn around time to resolve a query is 2 to 24 hours...what a joke! 2. Then purchasing data unlimited for 1 day at R40 where I could not access any internet usage I needed to because it was so delayed or slow that everything i did had to be refreshed over and over and still never got me into the sites I was browsing so they sell that and it doesn't even function as a data bundle. 3. My general data usage...costs me huge amounts of money because it doesn't last at all...only to be told in the past that I use too much whatsapp...really? After i explained i disable all background running data...Lol. Ever heard such ****? With Vodacom i never had to buy so much data ever and it lasted. The only reason I ported to MTN close on 4 months ago was because where I live Vodacom doesn't have any signal. BIGGEST MISTAKE EVER was changing to mtn. Really, all MTN does is ***** data/airtime when one purchases a data bundle and they bull**** about their so called promo bundles and WOW the daily UNLIMITED specials! *****. 4. Gauteng mtn call centre staff do not know their asses from their elbows. Only KZN mtn could tell me about the pending logged call.. And it's not like they are going to give a rats if they lose me as a customer because they have millions of others they *******..