suppose company policy is to take money from customers and then deliver ****ty service when customers need assistance.

If I could rate 0 stars I would. I app**** to upgrade my contract 2 months ago. It was approved but haven't received any communication since. Since I've been contacting mtn almost every week trying to figure what the hold up was. Each time i was promised that a consultant would get back to me. Today having had enough I call customer care to cancel my contract. I end up waiting on hold for over 25 minutes waiting to be connected to the retention consultants. 25 minutes of my life wasted. I suppose company policy is to take money from customers and then deliver ****ty service when customers need assistance. TRUELY DISGUSTING!!!