1 reviews | Active since Apr 2014
Supervisors not phoning back and staff don't help
<p>I have been logging a query with MTN for a month now and everytime I call in it was logged under the incorrect billing. If I ask them to call me back they take all my details and never call me back. I want my query sorted out!!!!!!!!!!! AND I DON'T APPRCIATE MTN STAFF CALLING ME A ***** IN THEIR LANGUAGE THINKING I DONT UNDERSTAND. THEY CAN'T RESOLVE ONE SMALL THING AND THEN ALSO CALLING ME A *****. WHAT IS WRONG WITH THE STAFF!!!!!!!</p> <p>STOP LOGGING QUERIES AND RESOLVE MY PROBLEM.</p>
Good day Chantell.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please send us a private message with the cell phone number you called with and please advise which contact centre did you call.
Regards,
MTN SA.
Good day Chantell.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please send us a private message with the cell phone number you called with and please advise which contact centre did you call.
Regards,
MTN SA.