Supersonic ****py service and couldn't care less attitude

Submitted an order to transfer my fibre at the end of October. Supersonic had a "system upgrade" and lost my order / never processed it. Spent countless hours on the phone with their support desk trying to get this resolved (over R600 phone calls just to Supersonic due to waiting 40-60 minutes before being able to speak to them). Was without internet for the first few day of November and as I work from home this was a big issue and I had to spend a few hundred rand to acquire 3G data. Angie Nel spoke to me a few times and acknowledged their system upgrade caused the problem which had affected another customer as well and she was going to talk to Management about compensating for the inconvenience and money spent on phone calls and data. Since my fibre started working both Angie and Mishkaah have gone into ignore mode and no longer reply to emails.