Superflex Plan – Duplicate Payments / Request for Refund or Credit

To whom it may concern

I am writing regarding my MTN Superflex plan. My monthly instalment is R199 which is a month to month payment. Recently I discovered that three separate payments were processed when I attempted to pay — meaning two extra payments were made in error.

On 30/10/2025 I sent proof of payment to MR. Emihle Vazi (at ***), as instructed when I called, but to date I have not received any confirmation or resolution.

I kindly request that MTN either reimburse the two extra payments or apply them as credit towards the upcoming monthly instalments (for November and December 2025).

Please let me know how MTN intends to resolve this as soon as possible.