LL
La'Chelle Luppnow
1 reviews | Active since Mar 2009
08 Mar 2019, 13:35
Super Service
Sometimes mistakes are made, but it how the company deals with them that creates customer loyalty. I took out a great contract on Black Friday, but when the bill came at the end of the month I was overcharged quite a large amount. I contact customer service and within 2 weeks they had corrected the mistake and refunded the money. Well done, MTN.
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MTN South Africa's replyOfficial
11 Mar 2019, 07:02Good day La'Chelle
Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.
At MTN we rely on feedback from our customers to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Warm Regards, Jessica John Complaints Management Team
Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.
At MTN we rely on feedback from our customers to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Warm Regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply11 Mar 2019, 07:02
Official
Good day La'Chelle
Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.
At MTN we rely on feedback from our customers to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Warm Regards, Jessica John Complaints Management Team
Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.
At MTN we rely on feedback from our customers to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Warm Regards, Jessica John Complaints Management Team
Best regards,