GW
Gert W

1 reviews | Active since Dec 2019

27 Sept 2020, 20:29

Super disappointed in MTN !!!

Phoned MTN customer support (135) on Sunday night 27th of September around 20:14 to find out what my current balance is on my contract.

Spoke to a consultant that confirmed that he is working from home. During the conversation you can clearly hear that he is not in the mood to assist me. After asking him how many minutes I still have left on the package he confirmed back that the package consists of 3000 minutes where I asked him again what the current balance is and he, in a very bad manner, said "hey" "hey" can I talk!

I am seriously mad thinking now that I am on of the customers paying his salary and this is the way to speak to a customer that has been with them for over 10 years!!!!

MTN, you are turning into on of the worst companies still active in SA and having people working for you that "don't want to anymore" get rid of them... they are burning your name...

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