Super **** services from MTN

I'm so terribly discusted by the MTN service provider one of there out side companies called me to take out an contact explained everything so beautifully what the phone can do getting all the data and what not...

The device gets delivered to my work I opened the box up and an old phone was send to me. The device could not make use of any android functions. I then contacted them and said the I'm not happy with the device as I need email what's app ECT.. They adivced me to take unit to the MTN store and there they then told me it take 10 working days for this process to gets cancelled. Almost 3 months went by and yet MTN is debiting my account for a unit I don't have. They then eventually credit my account with 520.00 and they said they can give my money back but that will be another process. I decided to open a brand new contract with them as my account is in a plus. The consultant advised me that they won't debit my bank account for 299 as my MTN account is in a 502 plus the follt month I need to pay the difference of what is due. I then accepted. Only to get to the store and the consultant advised me that my bill is over 500 rand I was shocked as to my knowledge I need to pay something like 100 rand to be square. Then at then end of July they would debit my bank account for the full amount of 299.

As a client I called the customer service line complaint about what's happening. Making a neusance of my self at the store no one have feed back of an answer for me. They also informed me that I don't need to pay the 100 rand as my invoice shows 500 Thay gave me a router free with the contract and now they tell me it's billed to my account aswell.

My new p20 lite is blocked I can't get nor receive calls I can't call the service provider witch is MTN to sort out this mess. I'm so upset ****ed at the same tome and on Monday I send an email to there customer services it's a week already waiting on feedback. With no luck.

In my career of 10 years worked as a supervisor and deputy admin manager on a retail store I never experienced such bad service.

Please could I have feedback

Okay Cell ********** 591 E-mail : ********** What can I do to give this phone back and reopen a new contract at any other store then MTN.