1 reviews | Active since Jul 2015
Super bad service from MTN Insurance
<p>My phone was ****** and i have had no help from MTN insurance having it replaced. They keep lying and they dont get back to you. Rather use you home insurance for your phone. You will have less problems should you need to claim. Not even the manager Wendy Venter gets back with answers.</p>
My phone was ****** on the about two weeks back. Reported it to the police and sent the claim form in on the Monday. On Tuesday they notified me that they needed other documentation. It was sent the same day. This was week before last. Last week Wednesday i contacted them to check on the progress of the claim. The Indian guy i spoke to told me that they were waiting for documentation. I told him that it was sent the previous Tuesday. He checked and confirmed that they did receive it. He told me that he is ordering the phone. I asked him how long it will take to have the phone in my hand. he told me it takes from 1 to 3 days. On Friday i phoned to check when the phone would be delivered. The white lady that i spoke to said the phone was only ordered that day that was Friday. I asked her to please check where a can collect the phone, She told me that she would phone me back within an hour. Guess what? I am still waiting. On Saturday that has just past i phoned the call center again to speak to a senior person regarding my phone. I spoke to Knowledge and i told him that i what to speak to a senior person. He told me that they are all in a meeting. He told me to hold the line. He then got back to me and told me that Wendy Venter the manager will contact me back. I told him to please ask Wendy to go and listen to all the calls that they recorded and then phone me back. Guess what. I am still waiting.
I have also in total held on the the phone to speak to someone for more than a hour and a half in total. Even worst that the state owned companies.
I am done with MTN
My phone was ****** on the about two weeks back. Reported it to the police and sent the claim form in on the Monday. On Tuesday they notified me that they needed other documentation. It was sent the same day. This was week before last. Last week Wednesday i contacted them to check on the progress of the claim. The Indian guy i spoke to told me that they were waiting for documentation. I told him that it was sent the previous Tuesday. He checked and confirmed that they did receive it. He told me that he is ordering the phone. I asked him how long it will take to have the phone in my hand. he told me it takes from 1 to 3 days. On Friday i phoned to check when the phone would be delivered. The white lady that i spoke to said the phone was only ordered that day that was Friday. I asked her to please check where a can collect the phone, She told me that she would phone me back within an hour. Guess what? I am still waiting. On Saturday that has just past i phoned the call center again to speak to a senior person regarding my phone. I spoke to Knowledge and i told him that i what to speak to a senior person. He told me that they are all in a meeting. He told me to hold the line. He then got back to me and told me that Wendy Venter the manager will contact me back. I told him to please ask Wendy to go and listen to all the calls that they recorded and then phone me back. Guess what. I am still waiting.
I have also in total held on the the phone to speak to someone for more than a hour and a half in total. Even worst that the state owned companies.
I am done with MTN
RE: MTN Claim - MTNLF **********
Inbox
x
Vashti O’Neill ********** />13 Mar (2 days ago)
to me
Hi Mr William
I have checked on system and your device was ordered on Friday 10.03.2017 and should be delivered to your address by latest tomorrow. I do apologise again for the delay in keeping you updated on the claims process, and will definitely look into the call recordings between yourself and the consultants. I have also discovered that when your device was ordered, the supplier informed us the following day that they had no stock, and it therefore had to be ordered from another supplier, thus creating further delay.
I have requested that the delivery be marked as urgent.
Please let me know if I can assist further.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Monday, March 13, 2017 11:28 AM
To: Vashti O’Neill ********** />Subject: Re: MTN Claim
Ann M Jacobs
On 13 March 2017 at 11:09, Vashti O’Neill ********** wrote:
Hi Mr William
Thank you for your response and I do apologise for the run around. Please advise what your mothers names are.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Monday, March 13, 2017 11:03 AM
To: Vashti O’Neill ********** />Subject: Re: MTN Claim
Hi Vashti,
My phone is on my Mothers name but the number is ********** .
My phone was ****** on the about two weeks back. Reported it to the police and sent the claim form in on the Monday. On Tuesday they notified me that they needed other documentation. It was sent the same day. This was week before last. Last week Wednesday i contacted them to check on the progress of the claim. The Indian guy i spoke to told me that they were waiting for documentation. I told him that it was sent the previous Tuesday. He checked and confirmed that they did receive it. He told me that he is ordering the phone. I asked him how long it will take to have the phone in my hand. he told me it takes from 1 to 3 days. On Friday i phoned to check when the phone would be delivered. The white lady that i spoke to said the phone was only ordered that day that was Friday. I asked her to please check where a can collect the phone, She told me that she would phone me back within an hour. Guess what? I am still waiting. On Saturday that has just past i phoned the call center again to speak to a senior person regarding my phone. I spoke to Knowledge and i told him that i what to speak to a senior person. He told me that they are all in a meeting. He told me to hold the line. He then got back to me and told me that Wendy Venter the manager will contact me back. I told him to please ask Wendy to go and listen to all the calls that they recorded and then phone me back. Guess what. I am still waiting.
I have also in total held on the the phone to speak to someone for more than a hour and a half in total. Even worst that the state owned companies.
I am done with MTN
On 13 March 2017 at 10:23, Vashti O’Neill ********** wrote:
Good morning Mr William
I have received your complaint from MTN the contents of which are noted.
Please could you give me a summary of the claims experience you have had in order for me to assist with your complaint. Please also send me your policy number if you have it, as well as your ID number and contract number.
Thank you for your assistance
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
John William Jacobs 14 Mar (1 day ago)
to Vashti
Morning Vashti,
Do you have tracking on the delivery on my phone?
Thanks
Jackie
John William Jacobs 14 Mar (1 day ago)
to Vashti
Hi Vashti,
I am going to need a answer regarding this.
Vashti O’Neill ********** />14 Mar (1 day ago)
to Charlene, me
Good morning John
Thank you for your mail.
I have been waiting for a response from the courier company who have advised that due to Sasolburg being an outlying area, the device will be delivered tomorrow.
I do apologise for the delay.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 10:32 AM
To: Vashti O’Neill ********** />Subject: Re: MTN Claim - MTNLF **********
John William Jacobs 14 Mar (1 day ago)
to Vashti
Then send it to my work.4 Langkloof street Alrode South. I will be leaving at 16h30 today. This cant be outlying area.
John William Jacobs 11:37 (23 hours ago)
to Vashti
Or where can i collect it in person. i will have this phone today like you promised. Like i said i am tired of all the empty promises.
Waiting for you response
Vashti O’Neill ********** />13:04 (22 hours ago)
to Sherryl, me, Charlene
Good day John
Thank you for your response.
Unfortunately, the date of delivery that I gave you was in accordance to our normal delivery service and we rely on our suppliers and their courier companies to keep within this SLA. We do not have control over the collection times of the stock that we have ordered, and do not often have problems with any kinds of delays. I have advised them of your change of address and they have advised that the device will be delivered before 11am tomorrow.
Again, I do apologise that the delivery will be a day late.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 11:38 AM
John William Jacobs 13:24 (22 hours ago)
to Vashti
Please tell me where will the phone be delivered? Again this is leaving a bad taste in my mouth.
Vashti O’Neill ********** />13:25 (22 hours ago)
to me
Hi John
It will be delivered to your work address.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 1:24 PM
John William Jacobs 15:10 (20 hours ago)
to Vashti
What is my work address. Dont want stories again tomorrow?
Vashti O’Neill ********** />16:23 (19 hours ago)
to me
Hi John
We will be delivering to 4 Langkloof street Alrode South.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 3:11 PM
To: Vashti O’Neill ********** />Subject: RE: MTN Claim - MTNLF **********
John William Jacobs 08:28 (3 hours ago)
to Vashti
Morning Vashti,
Please check when the phone will be delivered today at 4 Langkloof Street Alrode South?
Thanks
John William Jacobs 10:14 (1 hour ago)
to Vashti
I need an answer.
RE: MTN Claim - MTNLF **********
Inbox
x
Vashti O’Neill ********** />13 Mar (2 days ago)
to me
Hi Mr William
I have checked on system and your device was ordered on Friday 10.03.2017 and should be delivered to your address by latest tomorrow. I do apologise again for the delay in keeping you updated on the claims process, and will definitely look into the call recordings between yourself and the consultants. I have also discovered that when your device was ordered, the supplier informed us the following day that they had no stock, and it therefore had to be ordered from another supplier, thus creating further delay.
I have requested that the delivery be marked as urgent.
Please let me know if I can assist further.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Monday, March 13, 2017 11:28 AM
To: Vashti O’Neill ********** />Subject: Re: MTN Claim
Ann M Jacobs
On 13 March 2017 at 11:09, Vashti O’Neill ********** wrote:
Hi Mr William
Thank you for your response and I do apologise for the run around. Please advise what your mothers names are.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Monday, March 13, 2017 11:03 AM
To: Vashti O’Neill ********** />Subject: Re: MTN Claim
Hi Vashti,
My phone is on my Mothers name but the number is ********** .
My phone was ****** on the about two weeks back. Reported it to the police and sent the claim form in on the Monday. On Tuesday they notified me that they needed other documentation. It was sent the same day. This was week before last. Last week Wednesday i contacted them to check on the progress of the claim. The Indian guy i spoke to told me that they were waiting for documentation. I told him that it was sent the previous Tuesday. He checked and confirmed that they did receive it. He told me that he is ordering the phone. I asked him how long it will take to have the phone in my hand. he told me it takes from 1 to 3 days. On Friday i phoned to check when the phone would be delivered. The white lady that i spoke to said the phone was only ordered that day that was Friday. I asked her to please check where a can collect the phone, She told me that she would phone me back within an hour. Guess what? I am still waiting. On Saturday that has just past i phoned the call center again to speak to a senior person regarding my phone. I spoke to Knowledge and i told him that i what to speak to a senior person. He told me that they are all in a meeting. He told me to hold the line. He then got back to me and told me that Wendy Venter the manager will contact me back. I told him to please ask Wendy to go and listen to all the calls that they recorded and then phone me back. Guess what. I am still waiting.
I have also in total held on the the phone to speak to someone for more than a hour and a half in total. Even worst that the state owned companies.
I am done with MTN
On 13 March 2017 at 10:23, Vashti O’Neill ********** wrote:
Good morning Mr William
I have received your complaint from MTN the contents of which are noted.
Please could you give me a summary of the claims experience you have had in order for me to assist with your complaint. Please also send me your policy number if you have it, as well as your ID number and contract number.
Thank you for your assistance
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
Disclaimer
The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
John William Jacobs 14 Mar (1 day ago)
to Vashti
Morning Vashti,
Do you have tracking on the delivery on my phone?
Thanks
Jackie
John William Jacobs 14 Mar (1 day ago)
to Vashti
Hi Vashti,
I am going to need a answer regarding this.
Vashti O’Neill ********** />14 Mar (1 day ago)
to Charlene, me
Good morning John
Thank you for your mail.
I have been waiting for a response from the courier company who have advised that due to Sasolburg being an outlying area, the device will be delivered tomorrow.
I do apologise for the delay.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 10:32 AM
To: Vashti O’Neill ********** />Subject: Re: MTN Claim - MTNLF **********
John William Jacobs 14 Mar (1 day ago)
to Vashti
Then send it to my work.4 Langkloof street Alrode South. I will be leaving at 16h30 today. This cant be outlying area.
John William Jacobs 11:37 (23 hours ago)
to Vashti
Or where can i collect it in person. i will have this phone today like you promised. Like i said i am tired of all the empty promises.
Waiting for you response
Vashti O’Neill ********** />13:04 (22 hours ago)
to Sherryl, me, Charlene
Good day John
Thank you for your response.
Unfortunately, the date of delivery that I gave you was in accordance to our normal delivery service and we rely on our suppliers and their courier companies to keep within this SLA. We do not have control over the collection times of the stock that we have ordered, and do not often have problems with any kinds of delays. I have advised them of your change of address and they have advised that the device will be delivered before 11am tomorrow.
Again, I do apologise that the delivery will be a day late.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 11:38 AM
John William Jacobs 13:24 (22 hours ago)
to Vashti
Please tell me where will the phone be delivered? Again this is leaving a bad taste in my mouth.
Vashti O’Neill ********** />13:25 (22 hours ago)
to me
Hi John
It will be delivered to your work address.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
FAIS information:
The information contained in this communication, including attachments, is not to be construed as advice in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 unless specifically referred to as Advice.
Compliance Officer: Independent Compliance Management Solutions cc, FSB Ref. Number 4851
All FAIS complaints must be submitted in writing. Please see website for contact details. This e-mail and any accompanying attachments may contain confidential and proprietary information. This information is private and protected by law and, accordingly, if you are not the intended recipient, you are requested to please delete this entire communication immediately and are hereby notified that any disclosure, copying or distribution of or taking any action based on this information is prohibited.
From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 1:24 PM
John William Jacobs 15:10 (20 hours ago)
to Vashti
What is my work address. Dont want stories again tomorrow?
Vashti O’Neill ********** />16:23 (19 hours ago)
to me
Hi John
We will be delivering to 4 Langkloof street Alrode South.
Kind Regards,
Vash O’Neill
Claims Supervisor – Volume Risk
T+27 86 ********** F+27 31 ********** :: ********** :
**********
PO Box 467 Kloof 3640 South Africa :: 45 Old Main Road Kloof Kwa-Zulu Natal
Monitor Administrators (Pty) Ltd FSP no 17824 www.monitorsa.co.za
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From: John William Jacobs [mailto:johnwilliamjacobs50030 **********
Sent: Tuesday, March 14, 2017 3:11 PM
To: Vashti O’Neill ********** />Subject: RE: MTN Claim - MTNLF **********
John William Jacobs 08:28 (3 hours ago)
to Vashti
Morning Vashti,
Please check when the phone will be delivered today at 4 Langkloof Street Alrode South?
Thanks
John William Jacobs 10:14 (1 hour ago)
to Vashti
I need an answer.
The bull**** has not yet ended. Worst company in the country.
The bull**** has not yet ended. Worst company in the country.
Next stop is a national news paper!!!!
Next stop is a national news paper!!!!