VE
Vincent E

1 reviews | Active since May 2015

18 May 2015, 09:00

Super Bad Service and Call Centre is a Joke

MTN's service is bad all way around. I have been trying to cancel my contract (which has reached its 24 month period) for 2 months now.<br> <br> Firstly there is no way in getting through to the call centre for someone to help you.<br> <br> When visiting the shops (Menlyn Retail Park in particular), you have to wait more than our for someone to ask you what you here for only to be told that you have to wait as there are still 8 people who are ahead of you, but people who are waking into the shop without waiting gets help.<br> <br> After not being helped for an hour and half we decide to go the second shop located in Menlyn where we are informed that their system are not set up to cancel accounts and we have to call the call centre (where you do not get any service).<br> <br> Will never again deal with MTN again or advice anyone to use their services.

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Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 10:39
Official
Hello vjerasmus,

Thank you for your post

Apologies for the inconvenience experienced. Kindly note that the matter has been escalated to the necessary department and it is being attended to.

Warm regards
MTN Service Provider
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