SUPER BAD SERVICE
<p>I ordered two phones for upgrades on two different numbers on the same day (03 March 2017) and only received one phone two weeks later. The second phone was until 25 April 2017 non existing. Terrible service. When you call MTN head office nobody van help, everyone is just very apologetic but nobody seems to have the competency or willingness to help me. Tried to cantact the CEO but nobody knows who he or she is. Terrible. Worst service ever - should have stayed with Vodacom.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike