EV
Eileen V
1 reviews | Active since Mar 2011
25 May 2018, 15:37
Super Bad Service
Extremely bad service. MTN doesn't even respond to Complaints. I need my contract cancelled due to the fact that I'm paying for 12GB, but only received 3GB.
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MTN South Africa's replyOfficial
30 May 2018, 00:06Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that an escalation has been sent to load promotional data of 12GB as agreed. A call back will be done to confirm completion thereafter.Kindly forward any other correspondence to the below mail address.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply30 May 2018, 00:06
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that an escalation has been sent to load promotional data of 12GB as agreed. A call back will be done to confirm completion thereafter.Kindly forward any other correspondence to the below mail address.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,