1 reviews | Active since Apr 2017
Sumsung S8
11 June 17 bought a Samsung S8 At mtn canal walk bottom floor I was not not informed about Samsung mobile care of R60 or R70 in august I was almost rob and my phone fell I went to Samsung store and I was told that they don't fix the S8 for free because its a high risk phone and I was sent to mtn store they ware of no help told me that there is nothing they can do I must speak to the person that sold me the phone.. then after I phone mtn call centre they told me to take to mtn promande with I did, October 2017 I get a quote R4014 that I must pay the selling of this phone is almost R18000 the service that I'm getting of Samsung and mtn is pathetic how can u sell a phone of almost R18000 with no garentee not even for a 1 year or a 1 month I feel this jus how mtn and Samsung is making money from people I feel that one of the 2 companys can meet me half way with this payment
Dear Nasreen,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note this benefit is for a 1-month period commencing from the date of device purchase. Thereafter it is a ‘paid for’ product and you will need to apply for the benefit via SMC. The maximum period of cover is 24 months from the date of device purchase.
You must apply within the first 30 days after receiving your new Samsung Galaxy device. If you don’t take up this offer, you will lose out on the benefit.
Regrettably we are unable to expedite this matter any further.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nasreen,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly note this benefit is for a 1-month period commencing from the date of device purchase. Thereafter it is a ‘paid for’ product and you will need to apply for the benefit via SMC. The maximum period of cover is 24 months from the date of device purchase.
You must apply within the first 30 days after receiving your new Samsung Galaxy device. If you don’t take up this offer, you will lose out on the benefit.
Regrettably we are unable to expedite this matter any further.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,