BE
Bilal E
1 reviews | Active since Aug 2011
27 May 2019, 13:07
Summer mobile tarnishing the MTN brand
My contract was upgraded by Summer mobile. They promised me a grey phone and delivered a black one instead. They will say anything to make a sale but do nothing to correct their mistake. This is really ********* and are tarnishing the MTN brand. Please look at the reviews on this site alone.
I have been promised many call backs but nothing to date. There is never a manager around to escalate the matter to as well.
Please can this matter be resolved with them? I would like to get what we agreed on.
Helpful (0)
Replies (5)0
Replies (5)BE
Bilal E's updateReviewer Update
27 May 2019, 14:52From reviewing posts on this website for Summer mobile it seems that I'm not the only one.
These rotten apples will bring your company name to shame
These rotten apples will bring your company name to shame
BE
Bilal E's update27 May 2019, 14:52
Reviewer Update
From reviewing posts on this website for Summer mobile it seems that I'm not the only one.
These rotten apples will bring your company name to shame
These rotten apples will bring your company name to shame
MTN South Africa's replyOfficial
28 May 2019, 08:43Good day Bilal,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to Summer mobile and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to Summer mobile and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply28 May 2019, 08:43
Official
Good day Bilal,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to Summer mobile and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to Summer mobile and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
BE
Bilal E's updateReviewer Update
28 May 2019, 10:08Thank you Zanele
I managed to get hold of the manager yesterday. She is clueless on how to resolve the issue.
All she can do is collect the phone but cannot guarantee that the right colour can be delivered again, nor will she find out first.
Her solution is to collect the phone and cancel the upgrade. She does not know what will happen as far as charges is concerned to the already upgraded contract either. Apparently this process will take in excess of 7 days to resolve.
I really cannot deal with such *********** people.
The phone is unopened. Please can we reach a more amicable solution? I'm happy for MTN to deliver the correct phone to my nearest store, who can evaluate the phone in my possession before exchanging it. Is this a workable solution for you?
I managed to get hold of the manager yesterday. She is clueless on how to resolve the issue.
All she can do is collect the phone but cannot guarantee that the right colour can be delivered again, nor will she find out first.
Her solution is to collect the phone and cancel the upgrade. She does not know what will happen as far as charges is concerned to the already upgraded contract either. Apparently this process will take in excess of 7 days to resolve.
I really cannot deal with such *********** people.
The phone is unopened. Please can we reach a more amicable solution? I'm happy for MTN to deliver the correct phone to my nearest store, who can evaluate the phone in my possession before exchanging it. Is this a workable solution for you?
BE
Bilal E's update28 May 2019, 10:08
Reviewer Update
Thank you Zanele
I managed to get hold of the manager yesterday. She is clueless on how to resolve the issue.
All she can do is collect the phone but cannot guarantee that the right colour can be delivered again, nor will she find out first.
Her solution is to collect the phone and cancel the upgrade. She does not know what will happen as far as charges is concerned to the already upgraded contract either. Apparently this process will take in excess of 7 days to resolve.
I really cannot deal with such *********** people.
The phone is unopened. Please can we reach a more amicable solution? I'm happy for MTN to deliver the correct phone to my nearest store, who can evaluate the phone in my possession before exchanging it. Is this a workable solution for you?
I managed to get hold of the manager yesterday. She is clueless on how to resolve the issue.
All she can do is collect the phone but cannot guarantee that the right colour can be delivered again, nor will she find out first.
Her solution is to collect the phone and cancel the upgrade. She does not know what will happen as far as charges is concerned to the already upgraded contract either. Apparently this process will take in excess of 7 days to resolve.
I really cannot deal with such *********** people.
The phone is unopened. Please can we reach a more amicable solution? I'm happy for MTN to deliver the correct phone to my nearest store, who can evaluate the phone in my possession before exchanging it. Is this a workable solution for you?
BE
Bilal E's updateReviewer Update
29 May 2019, 10:59Hi Zenele
Thank you for the time and patience to try and resolve the issue thus far.
I have tried to contact you on the email provided but to no avail.
Please could you provide an update?
Thank you for the time and patience to try and resolve the issue thus far.
I have tried to contact you on the email provided but to no avail.
Please could you provide an update?
BE
Bilal E's update29 May 2019, 10:59
Reviewer Update
Hi Zenele
Thank you for the time and patience to try and resolve the issue thus far.
I have tried to contact you on the email provided but to no avail.
Please could you provide an update?
Thank you for the time and patience to try and resolve the issue thus far.
I have tried to contact you on the email provided but to no avail.
Please could you provide an update?
BE
Bilal E's updateReviewer Update
21 Jun 2019, 11:48I would like to commend Zenele from MTN in resolving the matter.
Very professional and efficient.
Happy customer again :)
Very professional and efficient.
Happy customer again :)
BE
Bilal E's update21 Jun 2019, 11:48
Reviewer Update
I would like to commend Zenele from MTN in resolving the matter.
Very professional and efficient.
Happy customer again :)
Very professional and efficient.
Happy customer again :)