1 reviews | Active since Oct 2016
Summer Mobile made enquiries at Transunion on behalf of MTN without Permission
<p>On the 25 October 2016, I received a call from a MTN employee (Summer Mobile) Gladys asking me about my next upgrade on my MTN Contract. I told her that I don't intend renewing my contract. But to my surprise, I received a notification from Transunion about a person who made enquiries on my Credit Profile. I have since logged a Complaint with the following information:</p> <p>Reference Number: ********** 20 (Ndivhuwo Majara)</p> <p>Supervisor - Sandile Thekiso.</p> <p>This is a violation of my Contitutional Right under section 14 of the Bill of Rights. I would like this matter to be investigated and clearing their enquiry remark on my Transunion Report.</p> <p>I have personally spoken to a Supervisor from Summer Mobile called Lois, who was arrogant and not willing to assist.</p> <p>Thanks and Regards,</p> <p>Gladstone Morake</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
