Summer Mobile *******ly puts MTN clients on contracts they did not agree to

I had a contract with MTN for 24 months and when it expired and it was time to upgrade, I had a call from Summer Mobile. I did not realize that it was Summer Mobile and thought that it was MTN I was speaking to.

The agent on the line asked whether I would like to upgrade and I said no, and that I am happy with my handset still and don't want a new one.

I asked whether I can carry on, on a month to month basis and hence just pay less (as my handset is paid off). She assured me that I can.

I asked whether the data and airtime will remain the same and she said it would.

I asked what if I wanted to cancel or upgrade in a month or two, and she assured me, I can do so whenever I choose as this will not be a contract.

I asked whether I couldn't do all of this at an MTN store and she said I couldn't and need to do this on the phone.

I am normally very cautious about doing anything on the phone, and now realise why.

The next month my data ran out very quickly, which it had never done and I went to a MTN store in Brooklyn Pretoria, to investigate the cause. I was told by the consultant at the store that it is because I am on a new, lower contract. I said that is not true as I asked to not be on a new contract and not to upgrade. He said he could not help me, and that I need to phone their partners, Summer mobile. They mistakenly or maybe on purpose to get a sale, put me on a 2 year contract that I cannot cancel or get out of.

I have been phoning Summer Mobile since August 2017 uptil January 2018 and every time a new consulted is assigned and I am told that the query was lodged with Channel queries (whoever that is) and that it is still in the "pre-finalisation phase". I have heard this message every time I phoned them. I have shouted and threatened at the call centre agents numerous times, out of pure frustration as no-one can assist and I am still 6 months later, still on a 2 year contract with less data which is costing me more that my previous contract (when I still paid for my handset) because I am going over every month.

I went back to numerous MTN stores who could not help me and who kept sending me back to Summer Mobile. The cancellation must come from Summer Mobile and Summer Mobile says they have lodged the complained and escalated my case but it is now 6 months later. They blame channel queries for taking so long? I have emailed channel queries because they do not apparently have a telephone number.

How can it be that I was a client of MTN who is now in a Contract with Summer Mobile and now MTN cannot help me as their client to rectify a mistake that their partner Summer Mobile made???? How did I end up with Summer Mobile and does MTN not realise what a useless company Summer mobile is?

The last store I went to last week (15 January 2018), MTN Brooklyn, the lady at the counter, P****lo struggled with me for 2 hours to try and get hold of someone. The one person she phoned said I can only upgrade but not cancel my contract. He doesn't have the authority and only Summer Mobile does. Summer Mobile says its Channel queries. She was as frustrated as I was and I could see that she really felt for me. Her only option was to also send an email to channel queries. I also sent an email to channel queries and also sent an email to Summer mobile.

So still, I am in a contract that I did not agree to, I did not sign anything, I did not agree to it on the phone. If they could trace the call and listen to it, they would hear it, but who will do that for me?

I have no other choice but to complain on hellopeter and go to the ombutsman. I am going to Vodacom to get a new contract and will be reversing any deductions made on my bank account from MTN. Maybe MTN and Summer Mobile will then do something? But I suspect they wouldn't.

Do not deal with Summer Mobile! They *******ly put you in a contract and then they don't give any means of assistance when they are caught out. Do not deal with MTN because they give your details to a partner and then refuse to assist you, but keep taking your money from the bank.