NR
Nolan R

1 reviews | Active since Feb 2013

01 Mar 2016, 16:11

Summer Mobile a Joke!!!

Received a call from Ismail at Summer Mobile re my cell phone upgrade, and was giving exceptional service and promised me everything I wanted, the S6 with a wireless charger and a micro sim for a slightly higher premium than I'm currently paying. I accepted obviously but when i received my package a few days later, it was not what i expected. It was just the handset, in a huge box, which obviously meant that the wireless charger and micro sim was in there but most probably ****** out the box. <br> I returned the package and called mtn, who then said they couldnt assist me and transferred me to Summer Mobile where I spoke to a Mr Vincent Goba, who promised to look into it and call me within the next 2days. A week went by and no communication was received so I decided to call again, this time straight to Summer Mobile and spoke to Vincent again, this call was made on the 25th Feb and was promised to get a call back by Monday 29th Feb. And still no call. Im still in the dark and want to know if MTN still wants my business or should i rather enquire with other networks as it seems that im no longer a valued client at this institution anymore!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2016, 08:06
Official
Hello nolanr,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to Summer Mobile to assist urgently with the upgrade request. A callback will be done during the course of today.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.

Best regards,