IA
Ichraam A
1 reviews | Active since Mar 2015
14 Oct 2017, 22:55
SUL changed without consent
cell no ********** 017, contract taken out on 5 Aug 2016, with a R0.00 SUL. Monthly contract signed for is a 24 months top up MTN Choice 100Mins @ R599.00 ( which includes 500mb data). As of March 2017 to invoice Aug 2017 I was charged for data on the account, even though i received notification to say that my data has been used up and that i need to purchase more.
In Aug i contacted the call center and a few queries was logged, however all i was told that i used the data and that i need to pay the bill. no one took in consideration that as i mentioned above that i could not use more than 500mb, and that i actually had to buy more data. after several attempts i was told that my SUL is actually R1000.00. which i advise them immediately to change it back to R0.00. i was advise that it was never R0.oo to start with. which i dont agree with. With no luck from the call center i approached Kenilworth Centres branch and a staff member could clearly see what i am referring too and that i was incorrectly charged. however the query he logged also fell on deaf ears. thereafter i approached (2 Sept) the branch manager ( Michelle Campbell) she logged another query , with some department , on which todate , is still not sorted. When we logged this query she agreed that it was logged for the amount of R1410.17. I mail her at least twice a week to ask her for feedback and all that is said they all still busy investigating. i get no other feedback than that, however almost every 2 weeks my line get suspended. yesterday i mailed her again and the feed back was they are still busy , however she was told feedback form the MTN people is this - " Still no answer but the client is not paying the bill makes it harder as we only owe R600 and they owe MTN R1887.08. Just inform the client that credit will not be passed if they continue not to pay".
what they are telling me is that i need to pay the complete balance on this account then they will sort out my query, which i dont agree with. if i pay this it will only fall on deaf ears and nothing will be done about it. i have been paying my account with them regularly all the years, even while this query in ongoing. I just refuse to pay the amounts that i have been over charged with.
please contact me Fairouz Arendse ********** 015
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Replies (3)
MTN South Africa's replyOfficial
16 Oct 2017, 15:02Good day Fairouz
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised as per notes on your account the usage limit was only changed on 07-27-2017 as per your request, there was no limit set before this
We have however logged a request on your behalf to have the matter looked at.
You will be contacted shortly.
REQ:***
Kind regards,
MTN S.A.
Best regards,
MTN South Africa's reply16 Oct 2017, 15:02
Official
Good day Fairouz
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised as per notes on your account the usage limit was only changed on 07-27-2017 as per your request, there was no limit set before this
We have however logged a request on your behalf to have the matter looked at.
You will be contacted shortly.
REQ:***
Kind regards,
MTN S.A.
Best regards,
IA
Ichraam A's updateReviewer Update
16 Oct 2017, 22:06Please note as stated above the original contract was signed on 5 Aug 2016 with a R0.00 SUL . Please check your contract that I signed. And as mentioned before for a few months before this issue started my 500mb was used up and I was notified to buy extra data, Which I did. For some reason , with no notification from your side be it written or which ever form was I advised or did I advise you to amend my SUL to a R1000.00. The only time that I did change the SUL was when I called in and queried my account and was advise that us was a R1000.00 as which I changed it to R0.00 again.
IA
Ichraam A's update16 Oct 2017, 22:06
Reviewer Update
Please note as stated above the original contract was signed on 5 Aug 2016 with a R0.00 SUL . Please check your contract that I signed. And as mentioned before for a few months before this issue started my 500mb was used up and I was notified to buy extra data, Which I did. For some reason , with no notification from your side be it written or which ever form was I advised or did I advise you to amend my SUL to a R1000.00. The only time that I did change the SUL was when I called in and queried my account and was advise that us was a R1000.00 as which I changed it to R0.00 again.
IA
Ichraam A's updateReviewer Update
30 Oct 2017, 21:09once again my line has been suspended , why? to date I still have not received any feedback as to my query. put line back on I need my phone. this is not fare , no feedback , no enquiries but my line gets suspended.
IA
Ichraam A's update30 Oct 2017, 21:09
Reviewer Update
once again my line has been suspended , why? to date I still have not received any feedback as to my query. put line back on I need my phone. this is not fare , no feedback , no enquiries but my line gets suspended.