1 reviews | Active since Aug 2012
<p>dear hello peter.</p> <p> </p> <p>as you know, i am locked in a battel, with mtn,allegedly, i incurred some serious charges for data usage to the value of R4125.00 this came as a surprize on the 1st of june when they tried to rip the money from my account, they were unsuccessfull because of a lack of funds, after many battles, to discover why i suddenly owed such a huge amount, i discovered it was for something called pacet data transfer or something? when i requested statements to deduse what data was transferd, i was sent a list of jargon. i requested information as to what it would cost to buy out the contract they said R8626.93.The contract is expiring on 09/02/2017, and i informed them that i desided to let the contract run its cource, as this would be cheaper@ R182 over 8 months.</p> <p>next i dealt with the outstanding amount of R4125. on the 28/06/2016 i phoned 083 1 808 the time was 13h51 i spoke to a madillo for 14minutes 45 seconds, we came to an agreement that mtn will deduct R3289.50 from my account on the first of july 2016, further more she confirmed that all activities on my account was suspended, i asked for an e-mail to confirm all that we discussed and agreed she took down my e-mail, i am still waiting for my confirmation e-mail.</p> <p>on the 01/07/2016 mtn tried to rip R8627.31 from my account they failed and could only secure the R3289.50 agreed upon.</p> <p>I pluged my laptop into the internet on the 03/07/2016 i noticed that on the 01/07/2016 167.40mB was used on the 02/07/2 ********** .87mB was used, this proves that there is still activity, on my account, i tried to contact mtn via e-mail but they remain silent.</p> <p>accordingly i calculated that i still own R1017.50 on the R4125.00, so on the 01/08/2016 i will have to pay, R1017.50+R182 for the contract fee.</p> <p>we are desperate for assistance, to stop mtn from ripping us off further, we have no problem paying the R182 monthly contract fee, untill the contract runs out. but we fear, that mtn are going to hit us with another surprize, please help.</p> <p>acc no A ********** </p>
Good Day Daneau
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records your lines are suspended as per your request and a payment arrangement has been scheduled for the 01-08-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Daneau
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records your lines are suspended as per your request and a payment arrangement has been scheduled for the 01-08-2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
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