ST
Sithembiso T
1 reviews | Active since May 2015
04 May 2015, 09:29
sudden price increase and false advertising
Mtn decided to increase their data prices overnight, I was never informed about this increases and whe i called their customer care I was told that it was a last minute decision. There is this promotion where u used to spend R6 to get R55 airtime and also increased to spending R7 but when you make a call it still broadcast a message which says spend R6 to get R55 which I believe that is false advertising, we as consumers we are being used and ******, mtn is *****ing from us and we must be compensated for what they are doing.
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MTN South Africa's replyOfficial
13 May 2015, 09:32Hello cthemata,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that price increase was done as MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that price increase was done as MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply13 May 2015, 09:32
Official
Hello cthemata,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that price increase was done as MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that price increase was done as MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***