RM
RITA M

1 reviews | Active since Dec 2014

11 Jul 2015, 06:19

Sudden Huge Bill

Hello,<br> <br> My cell phone account has consistently been about R839.00 per month for months and months, however, last month my debit was triple that. My last payment went off on the 1st of July and when I checked my account on the MTN app on my phone, by balance, 12 days into the month is sitting at R3466.59!!!<br> <br> I can't see how there can be such a huge jump in account balance and that in only 12 days!!<br> <br> Normally I would just phone the call centre at MTN, but \due to high call"volumes I hold on for ages and then get cut off!! <br> <br> I would be grateful if someone from MTN can contact me to explain how this is possible and to fix the problem"

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jul 2015, 11:39
Official
Hello RitaMcLuckie,

Thank you for bring this matter to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records the increase is due to data usage, for the month of July your usage 3438.14 MB over and above the 500MB monthly provisioning . Kindly note that the once you have depleted the 500MB you are billed out of bundle rate at R0.99 per MB.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,