1 reviews | Active since Dec 2012
Sudden Disconnection of MTN Numbers
Dear MTN Customer Service,
I am writing this complaint to express my deep dissatisfaction with the sudden disconnection of my MTN phone numbers. This incident has caused significant inconvenience and disruption in my life, and I believe it reflects a severe lapse in your service.
The backstory to this issue is as follows: My numbers were part of a two-for-one deal, which my wife initiated on her contract under my mother-in-law's name. The first number, which was included in this deal, transitioned to prepaid status four years ago, and I have been actively using it ever since. The other number was part of an upgraded contract under the same two-for-one deal, and it was also moved to a prepaid plan after the contract ended.
My frustration stems from the fact that MTN, without any prior warning, decided to disconnect these prepaid numbers. It's important to note that both numbers had valid, positive airtime balances at the time of disconnection. These numbers are crucial to me as I use them for various processes, including dealings with Home Affairs, banks, and SARS. Changing these numbers would entail a significant amount of time, effort, and bureaucratic hassle, which is something I would like to avoid.
The sudden disconnection has not only inconvenienced me but has also put me in a situation where I must go through weeks, if not months, of effort to update these numbers in various government and financial institutions. This, in my opinion, is entirely due to the incompetence displayed by MTN in handling this situation.
I kindly request that MTN addresses this issue promptly by reactivating my disconnected numbers and ensuring that such disruptions do not occur in the future. It is imperative that your customers receive adequate notice and an opportunity to resolve any issues related to their accounts before any disconnections take place. I believe that my complaint deserves immediate attention and resolution.
I look forward to your prompt response and the reinstatement of my disconnected numbers. Your quick action in this matter will go a long way in restoring my faith in MTN's services.
Dear MTN South Africa,
I am writing to express my disappointment in the recent service outage that has affected my prepaid numbers. I have been a loyal customer of MTN for many years, and I have always been satisfied with the service I have received. However, the recent outage has caused me significant inconvenience and financial loss.
My numbers have not been working for more than 24 hours now, and I have been unable to work or communicate with my loved ones during this time. I have contacted MTN customer service multiple times, but I have not been able to get a clear explanation of what caused the outage or when it will be fixed.
I understand that technical problems can occur from time to time. However, I am disappointed that MTN did not provide any warning to customers about the outage. I am also disappointed that MTN has not been able to provide a more timely and accurate update on the status of the outage.
As a consumer, I have the right to be informed about any issues that may affect my service. I also have the right to expect a high level of service from my provider. MTN has failed to meet both of these expectations with the recent outage.
I urge MTN to take steps to improve its communication with customers during times of service outages. I also urge MTN to invest in its infrastructure to prevent future outages from happening.
I am a loyal customer of MTN, and I hope that the company will take my concerns seriously. I look forward to seeing improvements in MTN's service in the near future.
Sincerely,
Dear MTN South Africa,
I am writing to express my disappointment in the recent service outage that has affected my prepaid numbers. I have been a loyal customer of MTN for many years, and I have always been satisfied with the service I have received. However, the recent outage has caused me significant inconvenience and financial loss.
My numbers have not been working for more than 24 hours now, and I have been unable to work or communicate with my loved ones during this time. I have contacted MTN customer service multiple times, but I have not been able to get a clear explanation of what caused the outage or when it will be fixed.
I understand that technical problems can occur from time to time. However, I am disappointed that MTN did not provide any warning to customers about the outage. I am also disappointed that MTN has not been able to provide a more timely and accurate update on the status of the outage.
As a consumer, I have the right to be informed about any issues that may affect my service. I also have the right to expect a high level of service from my provider. MTN has failed to meet both of these expectations with the recent outage.
I urge MTN to take steps to improve its communication with customers during times of service outages. I also urge MTN to invest in its infrastructure to prevent future outages from happening.
I am a loyal customer of MTN, and I hope that the company will take my concerns seriously. I look forward to seeing improvements in MTN's service in the near future.
Sincerely,