1 reviews | Active since Nov 2015
sucky service provided and bad customer service
I am complaining on behalf of a company in East London. I have been on the phone for over a hour trying to get Mtn Business to give me information on our company contracts just to put on hold the whole time or even just being disconnected from the call. I have phoned<br> * 083809<br> * 083808<br> * ***<br> * ***<br> * ***<br> I have been on the Mtn website to obtain theses numbers but no luck in speaking to a consultant! this is absolute bull s___t!!! I will take all 16 contracts that we have @ mtn and more them over to Vodacom!!! where the call centre will actually take a call and assist as much as what they can!!! <br> <br> we have had problems with Mtn now for over 8 months, they even block the staff phones although all the accounts is paid in full.<br> <br> this is so uncalled for especially when the staff work out on sites where they don't have the time to go see a mtn store to get the block lifted! <br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike