Suckiest service
<p>I sent trough a claim on 5 Aug. Nothing has happened, nothing!!!! I am ons a business contract and pay a bucket full to MTN every month but you feel nothing for your clients. You suck</p>
Good Day Denise Mostert Brits
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Denise Mostert Brits
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Your service has not improved since the original reveiw. After only posting the above review dit MTN come to light, however, it is 7 November today, and still I have not received a replacement phone that is in working condition. The loan phone provided is even worse than my original phone that only had a cracked screen. I am apalled at the service from MTN. I have not confirmed with Smartphone plus that my new replacement phone is with them, but now they have to wait authorization from MTN to release the phone. At this moment I have been holding on for 14:36 minutes to your claims call centre without anyone answering. What is the problem with your call centre? Why is it so difficult to contact MTN insurance? Why do you send replacement phones that do not work? Is this because you send refurbished phones? It must be, cause there was nothing wrong with my phone, only a cracked screen, but the replacement phones do not wor****! The loan phones you send also does not work, and none of them has had a software update, no, you leave that to the client to do for you. I am sick and tired of MTN insurance, I wish I had never put in this claim and just paid to fix the screen myself.
Your service has not improved since the original reveiw. After only posting the above review dit MTN come to light, however, it is 7 November today, and still I have not received a replacement phone that is in working condition. The loan phone provided is even worse than my original phone that only had a cracked screen. I am apalled at the service from MTN. I have not confirmed with Smartphone plus that my new replacement phone is with them, but now they have to wait authorization from MTN to release the phone. At this moment I have been holding on for 14:36 minutes to your claims call centre without anyone answering. What is the problem with your call centre? Why is it so difficult to contact MTN insurance? Why do you send replacement phones that do not work? Is this because you send refurbished phones? It must be, cause there was nothing wrong with my phone, only a cracked screen, but the replacement phones do not wor****! The loan phones you send also does not work, and none of them has had a software update, no, you leave that to the client to do for you. I am sick and tired of MTN insurance, I wish I had never put in this claim and just paid to fix the screen myself.