SUCH *******

<p>On the 31/12 my phone broke and I have have insurance wil MTN, so on the 2nd Jan i drive to Eastrandmall and I am helped by a guy called Jannes, He takes my broken phone and says that it will take up to 3 weeks to fix. I said not a problem i will come back and fetch it in 3 weeks, he promises to send me an email confirming all of this which I never received.</p> <p>on the 1st Feb, I receive an SMS advising me that my phone is ready for collection, I was out of town so I went on the 4th to colledct my phone, when I get there the same Guy, hands me my phone, my Phone was still in the same state that I had given it in. I asked why the phone is not fixed he advises that the insurance companies have changed and now the client needs to send the request on thier own, frustrated by this event, i decide its fine, I will make contact, I have been calling MTN insurance and I have not received and help to this day, I am being sent from pillar to post and they call centres numbers you hold for longer than 30 minutes, I have been advised that I am in the wrong department, no one can help me, my claim is not valid and has been rejected because it was late. I am offically sick and tired of MTN, they continue to deduct money from my account for the damn insurance and I still have no assistance.</p> <p> </p> <p>All I want is my phone fixed so I can continue with my life, and if they are not willing to help me, I want all the insurance money back that I have paid for the period and a cancelled contract so I can start up fresh with a new service provider.</p> <p> </p> <p>I am sick and tired of this *******.</p>