BH
Barbara H
1 reviews | Active since Jul 2011
04 Mar 2016, 08:09
Such bad service
Three days ago my husband signed a contract with MTN. He had been with Vodacom for years and I convinced him to switch. He needed to port his number and after three days and many trips to the store NOTHING HAS BEEN DONE. When my husband said that maybe he should just cancel the contract and go back to Vodacom, the store said that is fine. What sort of an attitude is that. he leaves for a business trip today and has no phone. What a shocking state of affairs MTN I am so sorry I asked him to switch.
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MTN South Africa's replyOfficial
04 Mar 2016, 10:53Hello ****robi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Porting division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Porting division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 10:53
Official
Hello ****robi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Porting division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Porting division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,