Such bad service

I made a complaint on 23 November only to be told the manager at Lonbeach would get hold of me. I have still not heard a thing. Not even a response to the email I sent their employee. It's been over a month since I signed the contract and got it approved and still without a phone. I took half a day off work to get my 3 months bank statements and then to wait for over an hour to be helped by someone in MTN. I cannot do that process again. Would someone contact me urgently....not just Hellopeter sending me a courtesy mail to say MTN will contact me. I need MTN to,get off their asses and show what customer service is all about.