SUCH APPAULING SERVICE!!

<p>I have never had such service in my life. 3 weeks back (4th October) a gentlemen named Johnny assisted me very well regarding my cracked iPhone screen and had to fill out a claims form for him to send to the insurance for claim and collection. He said if they havent contacted me in weeks i should call at their store and he'll follw up. Firstly the phone number of the store doesn't work? why do you put up a number on the website that doesn't work.</p> <p>So on the 24th October i had to physically go to the store where all hell broke looose. I got to the store as all the consultants were busy with a customer so i sat down with my friend. One consultant was then done and she didn't even acknowledge me to say i can come. I had to go up to her where i greeted and informed her of the sitiuation - she then tells me that i have to wait for Johnny as his the one who assisted me?? When Johnny was called and was told that i am here for him, he responded to say "but guys, i'm busy with another customer currently, can you not check on the sysytem with the ladies ref no. to see what the progress is on her claim?" and i fully agreed on that. The lady then stood up and walked out of the store and just left me there standing. I am failing to understand that if Johnny was off or moved to another branch they wouldn't have assisted me? What nonsense is that? I have never met such bad consultants in my life, except for the gentlemen Johnnny.</p>