GK
Gerhard K
1 reviews | Active since Feb 2013
06 Mar 2015, 14:03
Such a simple request
My hands were shaking as I drove away from Menlyn mall. Today marks 6 hours I have spent in MTN branches regarding this issue.<br> <br> All I want is for my account to be transferred to my name. I have been using it for over 8 years...<br> <br> Even though my father has signed every piece of paper they threw at us and I have supp**** all the rika/fika/payslips/ID/Drivers license documents for us both, not once, not twice but FOUR TIMES!<br> <br> One of the consultants even recommended I open a cheap account on my name and just transfer my primary account to it. Even though he said it would work. Even after I supp**** a small pile of docs proving I hold a stable job and salary big enough to support 10 contracts... <br> <br> Sorry. you have been turned down. Why? can't tell me. You should have gotten an sms... nope. Did they call you? nope.<br> <br> These people have more info on me than my wife does yet they cant tell me why I can't change my account from my fathers name to mine. USELESS<br> <br> never mind the fact that you have to wait 30min to an hour every time you enter the branch while listening to the consultants chatter amongst themselves and taking lunch every 10 min. I'm done
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 11:46Hello GerKach1987,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability.
Kindly provide us with your ID number so that we can check why the application was rejected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability.
Kindly provide us with your ID number so that we can check why the application was rejected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 11:46
Official
Hello GerKach1987,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability.
Kindly provide us with your ID number so that we can check why the application was rejected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability.
Kindly provide us with your ID number so that we can check why the application was rejected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,