Success at last

I was able to upgrade after struggling to do so for 5 months (first because MTN had no stock of the phone I wanted and then because of a billing error). I would like to mention the excellent service I received from Shenise (not sure of the spelling of her name) who works in the call centre. She managed to achieve the impossible, namely sorting out the billing error that prevented my upgrade from being processed. She followed up with her colleagues in the accounts dept as well as MTN Direct, and kept me updated on the progress throughout, over about three weeks. She really went the extra mile and it was especially appreciated after dealing with numerous people who were extremely unhelpful. I would also like to mention Ernest (MTN Direct), who managed to eventually successfully process my upgrade, and Nicole van Wyk (also MTN Direct) who also went through a lot of trouble trying to sort out the problem. Having said this, I would like to express my utter disgust at the hassles MTN gave me. It is unacceptable to advertise a phone and not have it in stock for four months. It's also ridiculous that it should be so difficult to fix a billing error - you should look at your systems again.