Substandard service and relatively ****my

I am so disgusted by how mtn people go an extra mile to make sure that myn gets my money even though I have long canceled their contract. Such a **** for a company as big as yours. First I get told that I can cancel the contract as and when I feel the need but to my surprise I get a different story after having gone to the nearest mtn shop. Instead of cancellation, they just canceled a debit order resulting in me being under the impression that the account is canceled. Few months down the line, I get a call stating I have been handed over by mtn . Much as it was a painful decision, I made the payment and sent the proof of payment to the address given to me however I still get billed on an even higher rate because the contract has lapsed and therfore mtn automatically puts it on a higher installment and instead of acknowledging my proof of payment they find it ethical to just bill me furthermore.

If this is not a **** then I don't know what is. I also questioned the guy that I spoke to when calling the myn contact center because as I was telling him that I had made a payment and I was therefore following up whether the proof of payment was received, he asked how much did I pay and I stated exactly how much I paid but to my surprise as I was talking to him on the phone ,I received an email stating that I had promised to pay a different amount. This made me beive that he was acting as if he was the one that made me pay the amount I had just paid. This to ensure that he gets a sale out of it ( this is my assumption). I queried this with him asking if why do I get an email stating something different while I m on the phone having paid the money and sent through the proof.

I am really disgusted by this type of service.