Substandard After Sales Support- MTN Gardens Centre

I took out a contract for a cellphone and watch at MTN Gardens Centre in October 2024. While the sales assistant was very helpful during the initial purchase, I have since experienced ongoing issues with after-sales support.

In December 2024, my watch was ******, and I requested the sales assistant to have it blocked and blacklisted, which was never actioned. In January 2025, I replaced the watch and have since made repeated requests for assistance in linking the new device to my e-SIM. Customer Care informed me that this can only be done in-store, whereas the sales assistant insists it must be handled through Customer Care. Despite providing him with a reference number from Customer Care, my requests have been ignored.

9 months later, the matter remains unresolved. I am extremely disappointed with the lack of service and support I have received. As a result, my cellular watch cannot be used for the purpose for which it was purchased yet i am paying for it monthly.