mB
madeleine B
1 reviews | Active since Aug 2015
27 Aug 2015, 14:06
Subspending of networks
Im very frastrated my contract is on a top up but even if i have airtime on my phone my phone goes over the billing this is very frastrating i need my phone for work and now the network is subspendind
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 11:01Hello LEINE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked your invoices we will pass a credit for all the extra charges caused by the SUL not being effective.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked your invoices we will pass a credit for all the extra charges caused by the SUL not being effective.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply14 Sept 2015, 11:01
Official
Hello LEINE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked your invoices we will pass a credit for all the extra charges caused by the SUL not being effective.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have checked your invoices we will pass a credit for all the extra charges caused by the SUL not being effective.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***