Subsidiary of MTN

A subsidiary of MTN called me to give my dad an upgrade. He accepted the upgrade but asked if the phone can be delivered to me as i will be using the phone. They advised that it can and it will be delivered to him. When the courier called and i answered the phone they advised that they cannot deliver it to me. My dad then cancelled the upgrade on the 28th of November 2017 and they advised that it will take 14 days to be cancelled. It is not the 12th of December and my dad called them to see how far the cancellation is but they advised that it is till in process. They said that the phone was sent back to MTN on the 29th of November but nothing has been done since then. This is why nobody does telemarketing.