OR
Ofentse R

1 reviews | Active since Apr 2015

18 Dec 2017, 13:27

Subscriptions on my phone

On the 16th December 2017 at around 6:30 in the morning I bought airtime for my phone. On the 17th at about 5:00 in the I received an SMS that I have subscribed to UKIDSTV, I opted out and send them an SMS and they kept on thaking my airtime. I phoned MTN Sunday morning informing me that I am loosing airtime due to the subscription that I do not know or subscriped to and they said they are cancelling the subscription. Few minutes later the airtime kept on going. Sunday morning I went to MTN and they couldnt assist me. I called them again the 18th in the morning and they told me there are other subscriptions included the UKIDSTV which they said they have cancelled. They informed that they are cancelling it again which is the second time now that it is cancelled. They also informed me that there is another subcription emobile and demo plus, those that I am not aware of. All I want is for MTN to return my airtime of atleast R100 that I have lost. I have never subscribed to those companies.

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Replies (2)
MTN South Africa
MTN South Africa's reply19 Dec 2017, 07:43
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Kindly note content charge is activated on the mobile device , this can be done by clicking on link on the internet. We recommend that you dial *141*5# and select content services to cancel.

Once cancelled and still being charged please contact WASPA at info (at) waspa.org.za

Our sincere apologies for frustration caused.

Regards

Kagiso Monyatsi

Complaints Management Team

Best regards,

OR
Ofentse R's update20 Dec 2017, 07:41
Reviewer Update
I am not satisfied with the response, I have dialled *141*5# many times and that is not able to assist me. I feel like MTN is generating this subscriptions. Instead of them assisting me or returning my airtime they are now reverting me to WASPA.