subscriptions
this useless network keeps on subscribing me to their subscriptions services ,over the past week ive lost over 100ZAR ,every time i call, their agents keep on saying they have unsubscribed me from the subscription yet my airtime disapears,every 30 mins theres a new subscription ,if they no longer want a consumer in me they should say so,now its even impossible to buy airtime because even before u make a call its gone ,why cant they block these subscriptions ,ironicaly when u diall their ussd the very subscriptions are there yet they claim they dnt know the companies,maybe if i can get advise how to escalate this even further so that it gets looked into nationaly ,we cant be ********** by such
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MTN South Africa's replyOfficial
17 Feb 2018, 00:16Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account or against your prepaid airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
MTN cannot control this services . The client is in charge of the sim card and how the sim card is used. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Kindly be advised as per the proof as down below the subscriptions has been removed.
YellowDot TV ERROR:Yello! You are already unsubscribed from this YellowDot TV service. Watch now http://bit.ly/2tgs318
Tofolux ERROR:Yello! You are already unsubscribed from this Tofolux service. For Tofolux videos visit: http://bit.ly/mtntofolux
Cars TV ERROR:Yello! You are already unsubscribed from this Cars TV service. Watch now http://bit.ly/2giraOW
GamezBoost ERROR:Yello! You are already unsubscribed from this GamezBoost service. Visit: http://bit.ly/2n1v1o3
World Cup TV ERROR:Yello! You are already unsubscribed from this World Cup TV service. Watch now http://bit.ly/2m7UDTQ
You may contact the 173 department for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply17 Feb 2018, 00:16
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account or against your prepaid airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
MTN cannot control this services . The client is in charge of the sim card and how the sim card is used. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Kindly be advised as per the proof as down below the subscriptions has been removed.
YellowDot TV ERROR:Yello! You are already unsubscribed from this YellowDot TV service. Watch now http://bit.ly/2tgs318
Tofolux ERROR:Yello! You are already unsubscribed from this Tofolux service. For Tofolux videos visit: http://bit.ly/mtntofolux
Cars TV ERROR:Yello! You are already unsubscribed from this Cars TV service. Watch now http://bit.ly/2giraOW
GamezBoost ERROR:Yello! You are already unsubscribed from this GamezBoost service. Visit: http://bit.ly/2n1v1o3
World Cup TV ERROR:Yello! You are already unsubscribed from this World Cup TV service. Watch now http://bit.ly/2m7UDTQ
You may contact the 173 department for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,