1 reviews | Active since Jul 2018
Subscription to services we did not request
We received an sms (copied below) indicating that we have subscribed to some service. However we have not done this. we did not agree or request this. how can you just subscribe us. please reverse all charges for this. i also do not want to type in that code in the message because i am not sure this will not cause some other issue or subscribe me to something i don't want.
Actual message:
Yello! Thank You for subscribing to the vrjuice service at R5/day. 1st day FREE. For Vrjuice videos visit: bit.ly/mtnvrjuice . To opt out dial *464*970#. Ts&Cs mtnplay.co.za For support dial 135.
Dear Gary,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Gary,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,