Subscription Services

I have been an MTN client now for 19 years. I have a business contract. About 2 years ago I was told that the local business support unit in Bloemfontein has been closed and that I have to liaise with a Call Centre.

Recently I started receiving excessive bills to the amount of three times my normal contract amount. I have complained to the MTN Walk In Centre and Bernice at the College Square shop who was quite helpful. Lately I have complained to Charl (a Trainee) at the College Square shop who again did not come back to me. Ashley at the Langeberg Mall shop tried to sort out the problem, but it recurred again in the past month.

I am being told that the problem is caused by these daily Subscription Services to which I have never subscribed. When I tell the Consultant this and that I want to refute the claim, I am told that they can do nothing about this. Yet, I am getting the bills via MTN, but they cannot protect me from these vultures who are collecting daily fees for services that I never use. How can this be legal?

My contract has expired and now I have been advised by Marshall Wildemans at the Garden Route Mall shop to move to the Choice Talk L package as these services can be allegedly blocked on this new generation package which is also more expensive.

I have tried to resolve this issue also telephonically, but am so fed up of being sent from pillar to post. I am seriously considering ending a 19 year business relationship and am convinced that MTN is receiving kickbacks from these subscription service providers. Hence the reluctance to solve my issue.