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Rayhaan R

1 reviews | Active since Jan 2016

02 Jun 2018, 11:39

Subscription? More like Theft!

I am normally absolutely confident in MTN's services but something recent has really been annoying me to no end and MTN customer care nor MTN does nothing to prevent me as a paying customer from! I have been bombarded with MTN paid subscription which I have no permission to be subscribed for which then go on to take chunks of my airtime at any given time. Upon querying it with MTN customer I'm being told that I cannot get my airtime back and all I can do is unsubscribe?! What are you guys doing to stop this nonsense!! Why does MTN even allow this! It's ****************!

0
Replies (4)
MTN South Africa
MTN South Africa's reply04 Jun 2018, 10:01
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that MTN cannot prevent any content services happening on your cell and sim card.

Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.

Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.

Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.

The content service used was SDP CMO HUAWEI TECH AFR SDP Content -Gamer+ Daily

SDP CMO DIGITAL MATERIAL SDP Content -Mobile Girls.

This service as removed already.

Dial *136*5# to check content service daily. Internet content cannot be rermoved with this code.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply04 Jun 2018, 10:08
Official

Or airtime depletion for data usage. the account is not billed against content usage.

Best regards,

MTN South Africa
MTN South Africa's reply04 Jun 2018, 10:12
Official

My apology Or airtime depletion against your airtime.

Best regards,

RR
Rayhaan R's update04 Jun 2018, 10:40
Reviewer Update
Dear Alice, Thank you for a prompt reply. I am aware that this is an "outside" party but I am completely dissatisfied with this response. I have been with other networks and have never encountered this problem. Being a service provider there needs to be more stringent security checks in play before a customers airtime is taken. Please bare in mind that I am not the first customer to complain about this nor will I be the last. If a bank can alert customers of someone trying to take money out a customers account what is stopping MTN from doing the same for their customers! Essentially it is our money at stake and you're telling me that by browsing the internet like millions of other users do a day I am stupid enough to subscribe to something of this nature? Please tell your marketing team and internal affairs to get a hold on this before they lose more money! Currently I am working on porting my number to a new network as this is an unacceptable response. Regards, Rayhaan