MN
Mark N
1 reviews | Active since Mar 2009
27 Jul 2020, 11:28
Subscription *****
Firstly, trying to get an consultant at MTN is almost impossible. There are subscriptions going off my account that MTN are allowing. Trying to get refunds and the proof that I approved these subscriptions. MTN are taking money off my bank account and putting it into 3rd party bank accounts without a contract or proof that that can do this. Sent e-mail to *** but this email is blocking my email so of course nothing will happen again. MTN is also making money off these ********** transactions so this will not be a priority for MTN.
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Mark N's updateReviewer Update
27 Jul 2020, 16:54Hi Zamokuhle Ngubane, This does not help me. I have to check everyday that there are no new subscriptions being deducted because MTN has allowed subscriptions on my account. I assume MTN get a financial cut of these subscriptions so that is why this will never be resolved. How did the subscription start? How does my money end up in a third party account without a contract or proof of subscription? These standard responses are expected from a company that encourages ***** and will not help their customers.
MN
Mark N's update27 Jul 2020, 16:54
Reviewer Update
Hi Zamokuhle Ngubane, This does not help me. I have to check everyday that there are no new subscriptions being deducted because MTN has allowed subscriptions on my account. I assume MTN get a financial cut of these subscriptions so that is why this will never be resolved. How did the subscription start? How does my money end up in a third party account without a contract or proof of subscription? These standard responses are expected from a company that encourages ***** and will not help their customers.