DA
Darren A
1 reviews | Active since May 2018
25 May 2018, 10:50
Subscription *****?
My wife has a MTN contract and we are running into a subscription issue. Everyday for the last week she has been getting an sms stating that she has successfully subscribed to different MTN dating and gaming services, this happens without her doing so. We have contacted two different MTN shops but to no avail, we have spoken to MTN customer support but they cannot assist us, we had MTN technical services put a subscription block on the number but the subscriptions are still going off the phone, we cancel the service immediately but it has unfortunately taken the R5 per day fee off her account by this time. We are not getting any assistance in this matter and if you are unable to assist us I will have to open a case of Subscription ***** with the SA police services and let my lawyer take care of this for me because I have run out of patience and suffered enough bad client service support, it would seem the client is left to take care of these problems on their own. MTN Ref No # ********** 63 Zero Response from Twitter feeds and zero response from Mike Ramaboka, i sent emails on the 23rd of May, they went to ********** and ********** and ********** It looks like there is an epidemic with this kind of problem, i counted multiple twitter complaints of the same nature, is there a hacker problem? are our account and personal account information at risk? Does MTN have a security breach?
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Replies (3)
MTN South Africa's replyOfficial
25 May 2018, 11:07Dear Darren,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can assist with rectifying your account accordingly.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 May 2018, 11:07
Official
Dear Darren,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can assist with rectifying your account accordingly.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
DA
Darren A's updateReviewer Update
25 May 2018, 13:40Thank you Willem, i have responded with the information you asked for, the reply will come from *** Please let me know when you receive this mail.
DA
Darren A's update25 May 2018, 13:40
Reviewer Update
Thank you Willem, i have responded with the information you asked for, the reply will come from *** Please let me know when you receive this mail.
DA
Darren A's updateReviewer Update
28 May 2018, 10:25Morning Mr Willem Loots, i am still waiting to get a conformation that you have received my email containing all the technical information i sent you?!
DA
Darren A's update28 May 2018, 10:25
Reviewer Update
Morning Mr Willem Loots, i am still waiting to get a conformation that you have received my email containing all the technical information i sent you?!