1 reviews | Active since Aug 2016

08 Aug 2016, 13:10

Subscription fees that I never signed up for

<p>I have just received an sms notification that I am subscribed to MTN Play airG.</p> <p>The message says: Reminder: Ur subscribed to MTN Play airG * R2/Day. For help call + ********** 7985. To unsubscribe click here http://m.airg.xa/out</p> <p>I did not subscribe to this service! I have dialed *141*5# and it says I am not subscribed to any services. </p> <p>I want this subscription removed right now. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Aug 2016, 16:29
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that we have checked your number, you do not have an active subscription.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********